Introduction
This privacy policy explains how we collect, use and protect your personal information when you visit this website or submit an enquiry through our contact form. We are committed to handling your data responsibly and transparently.
Information We Collect
When you submit an enquiry through our contact form, we collect the information you provide: your name, email address, company or organisation name (if given), the type of forklift you need, estimated duration, site location and your message. This information is submitted voluntarily and is necessary for us to respond to your enquiry.
We do not collect personal data automatically beyond standard server logs, which may include your IP address, browser type, and the pages you visit. These logs are used for security monitoring and to understand general site traffic patterns. We do not use tracking cookies for advertising or behavioural profiling.
How We Use Your Information
We use the information you submit through the contact form for one purpose: to respond to your enquiry with relevant pricing, availability and equipment options. Your enquiry data is stored securely in our database so that we can follow up and provide accurate information.
We may also forward your enquiry details to our internal customer management system to ensure that your request is handled promptly. We do not sell, rent or share your personal information with third parties for marketing purposes.
Data Storage and Security
Your enquiry data is stored in a secured database hosted by our technology provider. Access is restricted to authorised personnel who need the information to process your enquiry. We use encryption in transit (HTTPS) to protect data as it moves between your browser and our server.
While we take reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we follow industry-standard practices to minimise risk.
Data Retention
We retain enquiry data for as long as it is needed to fulfil the purpose for which it was collected, typically up to 24 months. After this period, enquiry records are deleted unless there is an ongoing business relationship that requires us to keep them.
Third-Party Services
This website uses third-party services for hosting and infrastructure. These providers process data on our behalf and are bound by their own privacy policies. We do not use third-party advertising services, social media tracking pixels or analytics tools that identify individual visitors.
Your Rights
You have the right to request access to the personal data we hold about you, to ask for corrections if it is inaccurate, or to request that we delete your data. To exercise any of these rights, submit a request through the contact form on this website, stating clearly what you are asking for.
We will respond to data requests within 30 days. If we cannot fulfil your request for legal or operational reasons, we will explain why.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact
If you have questions about this privacy policy or how your data is handled, please submit your question through our contact form.